Category Archive for ‘Service Calls’

UPS installation for Network and WiFi

As South Africa see’s the crippling effects of Load Shedding in full effect, we have been investigating the best UPS solutions available for our clients to ensure working from home can continue without interruption.

On Friday the 10th of July 2020 we completely stripped down one of our recent installations to clean and then rewire all the equipment, once we had installed a new UPS to ensure backup power for the network and WiFi equipment.



The home AV and Network installation in this house includes a multiroom Sonos Audio system, Araknis network and WiFi system and a Crestron remote control system for ease of use in every room of the house. While there is a Solar and Battery Backup solution installed into the house, we chose to carry out the installation of a UPS for the critical network equipment to ensure that our client could continue to work from home no matter what Eskom throws at us.

We chose an OnLine UPS with 2KVA capacity. This UPS ensures that the equipment is always supported by the battery capacity within the UPS and is not effected by a switchover period as the power is lost from the input of the UPS (most UPS’s feed the batteries and “output stage” at the same time, meaning there is a loss in power to the “output stage” momentarily when Load Shedding starts).


At the time of writing this: since carrying out the installation, load shedding has occurred twice and the UPS has worked as expected. This is a big stress relief for us as it ensures that another client of ours can continue to work from home regardless of the load shedding situation here in South Africa.

If you would like to discuss a Load Shedding solution for your home, or just require a UPS for your network and WiFi, submit a contact request form on our website and we would be happy to discuss your requirements with you:

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DSTV Service callout Camps Bay – 5 September 2018

Quick DSTV service call in this stunning Camps Bay property. Clearing the hard drive and ensuring all frequencies are set correctly for DSTV Multiview.

As this is a holiday rental property often guests record shows on the DSTV PVR function. If the hard drive capacity on these decoders reaches maximum, then the decoders often slow down or freeze.

Amplifier Rack Assembly 16 February 2015

We have been upgrading the amplification of a restaurant in Cape Town over the past few weeks. As the summer period is the busiest time of the year, the restaurant could not be without amplification for more than a day at a time. Since there has been some time for us to get into the restaurant and strip the audio system and clean up the installation we decided it was time to remove all the amplifiers and build them into an amplifier rack.

Satellite Dish Service Call – 10 February 2015

We received a call from one of our clients to say that they needed a satellite dish service call. The satellite reception was breaking up constantly. They also told us that their decoder kept on rebooting.

When we arrived we suspected that the decoder had gone faulty due to the constant power cuts from Eskom, but got to work with relocating the satellite dish to start with.

Satellite Dish Service Call 005